All Orders:

Due to current COVID-19 conditions, shipping might be delayed. We apologize for any inconvenience.

Orders ship Monday through Friday only, regardless of service.  Orders placed on Saturday and Sunday will ship on the following business day, excluding holidays. Sassy Box will fulfill your order in a reasonable manner, usually within 24 hours. 
 
We offer FREE shipping on all orders over $49 (Contiguous U.S. Only).  Shipping is calculated on total cost before added tax and shipping charges. 
 
All orders are assigned a tracking number that will be sent to you via email once your order has processed and been shipped. 

For DHL Service:  Orders placed before 3 pm EST Monday to Friday will usually ship by the next business day, excluding holiday weekends.

For USPS Service:  Orders placed before 3 pm EST Monday to Friday will usually ship the same business day. Weekends and US federal holidays are not considered business days. Shipments are processed Monday - Friday.

Tracked Shipping:  All orders have tracked shipping.  Your tracking code will be sent in your email confirmation you receive once your order has been processed.


Currently we ask for your patience with carriers as they are dealing with a surge in package delivery during this tough and busy time of the year.
 
 Service Delivered Cost

Free USPS STANDARD SHIPPING on orders $49.00 +

(U.S. Contiguous States Only and before taxes and shipping)

 USPS- Domestic standard Flat Rate U.S. Contiguous States Only $9.99
USPS- Priority Express Overnight-excluding weekends $26.99
UPS - Domestic Standard 2-3 days $19.99
UPS - Domestic Overnight- excluding weekends $29.99
Canadian Shipping
DHL  3-10 business days $29.95 (not including duties & taxes)
International Shipping
DHL  3-10 business days $49.95 (not including duties & taxes)

Costs may vary depending on bulk items. The final cost will be calculated at checkout. 

Tracking your packages:

Please note: you may not be able to track your package(s) right away. It can take 24-48 hours for the carrier to update their records with your shipping information.

Informed Delivery by USPS®

Managing my USPS delivery 
Not a member yet? Visit the USPS Informed Delivery page and click Sign Up for Free to begin the sign-up process.

Benefits include:
  • Track packages
  • Preview incoming mail
  • Leave delivery instructions
  • Reschedule your delivery
  • Manage notifications

Already a member? Follow the steps below to manage your delivery: 
  • Visit the USPS Sign-In page
  • Enter your Username and Password
  • Click Sign In 
  • Follow the prompts to track or manage your delivery 

UPS My Choice® 

UPS Tracking

Not a member yet? Visit the UPS Informed Delivery page and click Sign Up for Free to begin the sign-up process.

International DHL Shipping Exceptions: International orders might be delayed while they clear customs. DHL, and other carriers do not pick up or deliver on U.S. holidays, which might delay your order.

International DHL Standard/Priority Delivery: Estimated delivery: 3 to 10 business days. Duties and taxes may be due upon receipt. 

Discreet Shipping: All packages will be shipped in non-descript  boxes or envelopes. Sassy Box will not appear on the box or envelope, keeping your package-private and discreet.  Packages will not indicate the origin or contents unless required for international customs purposes. Your tracking number will be emailed to you once your order is shipped - usually within 1 business day of placing your order.

Discreet Billing: Your Sassy Box charges will appear on your payment statement as payments made to TP3 LLC.  

Package Insurance: Fully protect your orders with Route logo package insurance. Add Route at checkout and unlock full package protection and seamless 1-click claims filing.ROUTE Insurance, you will receive a tracking number, click the link to file a claim LINK. 

Missing or Lost Parcels:  

Sassy Box is not responsible for the reimbursement, replacement, or re-shipment of parcels considered missing or lost. Sassy Box is not responsible for missing shipped packages due to incorrect information you entered when you placed your order. Please double check that you have provided us with the correct address before finalizing your order. We cannot change or update an address once the item is in transit. 
 
USPS Parcels: receive a tracking number; click the link to file a claim through the United States Postal Service  LINK. 

DHL Parcels: receive a waybill tracking number; click the link to file a claim through DHL   LINK.

International Orders: 
Shipping rates can vary by country.  We are not responsible for any duties, customs, or taxes for orders shipped outside the United States. Orders will not be shipped until payment is received. Please be aware of any laws in your area which could affect the timely delivery of your order. We are not responsible for items that the authorities confiscate. We cannot be held accountable for items that are considered illegal in your place of residence. If a package is returned due to improper address or inability to deliver, there may be an additional charge to have the package re-shipped.

Shipping FAQ’s

Where’s my order? 
Once your order has shipped, you will receive an email with tracking information. You can also follow the status of your order in your account. 
What kind of packaging does my order come in?
All orders are shipped in nondescript boxes or envelopes.
Can I cancel or modify my order?
We process your order immediately after you place your order. Because orders go into processing immediately, we cannot change or cancel an order once submitted.